Privacy Policy

Effective Date: January 15, 2025

At Cloudlite, we respect your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines the types of data we collect from our users, how we use it, and the measures we take to protect your privacy. By visiting our website and using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information from you when you visit our site, create an account, place an order, or engage with our services. The types of personal data we may collect include:

  • Personal Identification Information: Your name, email address, shipping address, and phone number.
  • Payment Information: Payment details such as credit card numbers or other payment methods, processed through secure third-party payment processors.
  • Transaction Information: Information related to your purchases, such as the products you’ve ordered, purchase date, and order status.
  • Device and Usage Data: Information about the device and browser you use to access our site, as well as details of your interactions with the website, including IP address, location, and browsing activity.
  • Marketing Preferences: Any preferences you may provide about how we communicate with you or your marketing preferences.

2. How We Use Your Information

We use the information we collect for several purposes, including:

  • Order Processing: To fulfill your orders, process payments, and deliver products to you.
  • Customer Support: To provide assistance with your inquiries, address issues, and improve your experience on our platform.
  • Personalization: To tailor our services to meet your preferences and offer you personalized recommendations.
  • Marketing Communications: To send you newsletters, offers, and other promotional content you have agreed to receive. You can opt-out of these communications at any time.
  • Security and Legal Obligations: To ensure the security of our website and comply with legal requirements or defend against legal claims.

3. How We Protect Your Information

We implement robust security measures to protect your personal information from unauthorized access, alteration, or destruction. These include:

  • Encryption: We use encryption protocols to secure your payment details and other sensitive data.
  • Secure Storage: Personal information is stored in secure databases with restricted access.
  • Third-Party Security: We partner with trusted third-party vendors who adhere to strong security standards.

4. Sharing Your Information

We respect your privacy and will not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We work with trusted third-party vendors to perform services such as payment processing, shipping, and marketing. These providers have access to your personal information only to the extent necessary to perform their services.
  • Legal Requirements: We may disclose your information to comply with applicable laws, regulations, or legal processes, such as responding to subpoenas, court orders, or legal requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring company.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and analyze website traffic. You can control the use of cookies through your browser settings.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction: You may request access to or correction of your personal data at any time.
  • Data Deletion: You can request the deletion of your personal data, though certain data may be retained for legal or administrative purposes.
  • Opt-Out of Marketing: You can opt-out of receiving marketing communications by clicking the “unsubscribe” link in emails or by contacting us directly.

7. Children’s Privacy

Cloudlite does not knowingly collect or solicit personal information from children under 13 years of age. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

8. Third-Party Websites

Our website may contain links to third-party sites that are not operated by Cloudlite. We are not responsible for the privacy practices of these external websites. We recommend that you review their privacy policies before sharing any personal information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.